AENOR certifies the quality of management at i-DE, Iberdrola's electricity distribution company

• After two decades of receiving this certification, its issuance has now been extended to the entire i-DE activity: planning, development, operation and customer services of the distribution network.
• The evaluation carried out by AENOR certifies that i-DE complies with the requirements established by the ISO 9001 standard and recognises the continuous improvement in the management of its processes, the involvement of its professionals and the transmission of its commitment to quality.
• This recognition is in addition to the consolidation of the ISO 14001 certificates in Environmental Management, ISO 45001 in Occupational Health and Safety, and ISO 10002 in Complaints Management.

i-DE, Iberdrola's electricity distribution company, has received ISO 9001 Quality Management System certification from AENOR, one of the world's most widespread quality certifications.

Iberdrola's distribution company has been awarded the quality certificate for twenty years and, on this occasion, the certification has been extended to the entire i-DE activity: planning, development, operation and customer services of the distribution network.

Today in Bilbao, Luz Emparanza, Director of AENOR in the Basque Country, presented this certificate to Eva Mancera, Director of Iberdrola Distribución España. This is i-DE's third certification with AENOR, together with ISO 14001 for Environmental Management and ISO 10002 for Complaints and Complaint Management.

The evaluation carried out by AENOR certifies that i-DE complies with the requirements established by the ISO 9001 standard and recognises the continuous improvement in the management of its processes, the involvement of its professionals in a job well done and the transmission of the commitment to quality among all members of the organisation. More specifically, the audit highlighted the company's work to improve processes based on the information obtained from its customers and to improve their experience, the maturity acquired in the audited areas and the focus being exercised on innovation by I-DE with the creation of the "Global Smart Grids Innovation Hub".

ISO 9001 is the most widely used standard in national and international customer/supplier relations. It is the universal language in this type of exchange in a multitude of sectors and allows you to demonstrate your ability to meet your customers' needs. There are three main advantages in this standard: it improves processes and eliminates the costs - including the direct monetary ones - of 'non-quality'; it achieves greater involvement of professionals by achieving a job done well and sustainably, and in addition, it involves greater conviction in the transmission of the commitment to quality to all the publics of an organisation.

A robust, flexible, digitalised electricity grid, key to recovery

i-DE has a robust and digitalised network that it now also puts at the service of local energy communities, as key players in the electrification of the economy. i-DE operates a 270,000-km- distribution system of power lines, with a presence in 10 Autonomous Communities in Spain, serving a population of 17 million people.

To reactivate economic recovery and employment and to transform the production system, Iberdrola is deploying an investment plan of 75,000 million euros by 2025. In Spain, the plan foresees investments of 14.3 billion euros during this period, of which 4.5 billion euros will be earmarked for electricity grids, a key platform for meeting the future needs of the electricity system.

Investment in distribution networks generates some 30,000 highly skilled local jobs each year. They also support an industrial value chain with 90% of local suppliers, many of them SMEs (capital goods manufacturers, engineering firms, assembly companies, civil works, logistics, suppliers of raw materials, insulation, welding, etc.), distributed throughout the territory.